Information

What is your email address? (The What is your email address? field is required)

Please provide an alternate email address (The Please provide an alternate email address field is required)

Note: We ask you always provide an alternate email address that you can currently access, in case the email address associated to your user account or hosting service is not operational.

What is the domain name tied to your web hosting service? (The What is the domain name tied to your web hosting service? field is required)

Have you tried a password reset to gain access to your account? (The Have you tried a password reset to gain access to your account? field is required)

No
Yes

Note: Use the following guide to reset your user account password: Reset your user account password

Do you have muti-factor auth (2FA) activated on your account? (The Do you have muti-factor auth (2FA) activated on your account? field is required)

No
Yes

If you have multi-factor auth (2FA) active on your account, do you need it removed to regain access?

No
Yes

Please upload any relevant screenshots or files

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Name

Email Address

If you've reached this step and need to submit a ticket, click the Finish button to open the support ticket form and provide additional details.